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Why Volume Tests referred to as Flood Testing?

Why Volume Tests referred to as Flood Testing. volume testing in software testingVolume testing in software testing is the method that will test the software app for the specific amount of information as far as throughput and proficiency. The purpose behind the volume testing process is to decide system performance with expanding volumes of information in the database.

Volume testing software, as its name, suggests that the testing deliberately subjects an application to a progression of tests where the volume of information being handled is tested.

Applications, for example, transaction systems should be volume tested since it contains a colossal amount of information which catches real-time sales. For instance, in banking apps there exists a few transaction processes so in such applications the volume testing technique turns into a mandatory task.

In-Depth execution of the system is tested with volume software testing strategy. A key to volume application testing is the recognizable proof of the relevant capacity in an application.

The whole processing strength of an app is tested by volume reliability test strategy. For example, the limit of an informing framework can be tested in light of the span of the messages being prepared. Expectation this volume testing post would be an instructive one.

It additionally called flood testing is the point at which you fill a system with information to perceive how it performs. It is a part of performance testing. In large systems, it is essential to test this to know whether the system can support the present volume of information as well as even future anticipated information loads.


Why perform Volume Testing in Software Testing?

The goal of performing the volume quality assurance testing is to

  • Check system execution with expanding volumes of information in the database
  • To recognize the issue that is probably going to happen with a lot of information
  • To figure out the point when the dependability of the system corrupts
  • Volume Testing will recognize the strength of the application or system – typical and substantial volume.

Volume Testing Benefits:

  • To decide the volume of information at which the dependability of the system is agreed
  • Recognize issues that a system from achieving wanted volumetric targets
  • Check systems reaction time
  • Confirm any information is overwritten with no warnings
  • Guarantee that the system is totally proficient for real-world usage

Limitation in Volume Testing in Software Testing:

  • Fragmentation of memory hard to produce
  • Relational Integrity of produced information
  • Dynamic generation of keys

Volume Testing Characteristics:

  • During the development stage, just a little measure of information is tested.
  • The execution of the product breaks down after some time as there is a huge measure of information over the long haul.
  • Test cases are gotten from configuration reports.
  • Test information is generally produced utilizing a test information generator.
  • Test information require not be legitimately right but rather the information is to evaluate the system execution.
  • Upon completion of testing, results are logged and followed to bring it to the conclusion.

TestOrigen’ software quality assurance, performance testing, and planning services can assist you with determining the volume limit a product can deal with and you can be early arranged.

We remain ahead among contenders simply because of the diligent work and commitment that originates from a team of best experts, testing experts, and QA. Our firm mostly centers on the beneficial and practical type of automated software testing to give compelling and proficient services to every one of our customers.

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Blockchain Revolutionizing the Insurance Industry

Blockchain Revolutionizing the Insurance Industry. blockchain in insuranceBlockchain in insurance is gaining the popularity as this is an industry that relies on transparency, quality, or trust and that will give by this blockchain technology.

While most new businesses trying to pick up traction in the insurance sector fall under incremental technology, Blockchain for insurance could be described as problematic.

The blockchain was at first made as the pragmatic solution for the natural issues of secrecy and double spend in the dispersed Bitcoin ecosystem.

These days, these distributed ledger systems cover the whole value chain from client wallets and customer-driven applications to money exchange and transactions.

There are various blockchain insurance use cases for insurance activities to be conveyed onto a blockchain.

Some remarkable examples are automation, fraud detection, risk protection and catching ongoing information, smart contracts for satisfying ‘Know-Your-Customer’ and anti-money laundering standards and information institutionalization, other than the ‘IoT” technology.

Key Points That Impacts Blockchain in Insurance Industry:

  • Enhances trust:

There’s a crisis of trust in the money-related services industry. Notwithstanding the way that the big banks are the primary point, the breaking down of trust impacts all organizations. Blockchain technology insurance empowers building the trust of clients since it gives transparency and straightforwardness.

  • Upgrade proficiency:

While changing healthcare and insurance agencies, providers know how inefficient the data area process is to get coverage or care started. Also, clients have an evident fear of losing control over their own data. Blockchain life insurance gives a response for drive proficiency and security that would empower the person’s data to be controlled by the individual while confirmation is enrolled on the blockchain.

  • Improved claims-processing through smart contracts:

The guaranteed individuals normally find insurance contracts long and perplexing, while the insurance agencies are doing combating a different fraud which is unprecedented. Through blockchain technology in insurance and smart contracts, both of them would benefit by directing claims in a transparent and responsive way. And, it starts with recording and affirming contracts on the blockchain.

  • Fraud detection and prevention:

One of most the convincing reasons, insurance organizations should examine that is the blockchain’s ability to identify and prevent fake or illegal action. A normal 5 to 10% of all cases are fraud. Blockchain innovation’s decentralized store and its verifiable record which can independently check policies, customers, transactions for authenticity.

Blockchain Applications in the Insurance Industry:

Equipped with a sense of how blockchain and insurance work, let’s consider some possible applications in the insurance business.

Asset tracking and proof of ownership:

Insurance agencies should first set up ownership of the insured property and furthermore have the ability to track the transfer of ownership. Thus, insurers can dependably and inexpensively track details and the exchange history of pretty much any asset of value.

Reinsurance and shared risk:

Once physical resources are followed as digital tokens, insurance agencies can pool or disseminate the risk much like securities are managed in financial applications. The Blockchain Insurance Industry Initiative utilize it for streamlining reinsurance among participating organizations.

Title insurance:

Property ownership records tracked on blockchain ledger are made dependable and basically carefully designed. That decreases the need to repeat research attempts related to title insurance and considerably decreases the probability of frauds and errors.

Smart contracts for insurance processing:

Self-executing blockchain programs called “smart contracts” as it can possibly drastically reduces the clerical errors and increases efficiencies.

Peer-to-peer insurance:

Gatherings of members not independently qualified for reasonable insurance coverage may utilize the decentralized trust and self-sufficient processing smart contract capability of blockchains to self-guarantee the gathering by sharing danger at a decreased cost.

Internet of Things self-insurance:

Smart gadgets and property aware of their own state can cooperate with smart contracts to purchase their own insurance or file claims as established by their sensors.

Every one of that sparkles isn’t gold

In any case, notwithstanding all of the open doors there are at this stage, progressing worries around blockchain over adaptability, execution ability, down to earth combination with built up organizations and administration structures exist. Controllers are worried that the center foundation is shaky, the insurance against data theft is unproven and the legal enforceability of smart contracts is untested.

More or less, blockchain in insurance can possibly change the manner in which the insurance business works, making a level of accountability and transparency not previously conceivable. Insurers need to confront the truth of the problematic forces in their market and ensure they start the vital steps to adjust, utilizing this new blockchain technology in the insurance industry to its fullest.

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Lecture on the Mantis Bug Tracking Tool

Lecture on the Mantis Bug Tracking Tool. mantisbtIn the case, your organization makes its own software product, has its own website, or needs to keep track of software related issues; at that point, you require a bug tracking tools. Normally, there is a lot of such defect tracking tools accessible.

A most of these tools are either complicated to utilize or complex to install. MantisBT, on the other hand, is both easy to utilize and easy to install.

This open source bug tracking software is composed in PHP, utilizes MySQL, and can be installed on OS/2, Linux, Mac,  Windows, and much more.

MantisBT is one such tool that can fill the need of bug tracking system. Mantis bug tracker is initially developed in the year 2000 by Kenzaburo Ito. The Victor Boctor, Julian Fitzell, and Jeroen Latour participated in this project and it becomes a team in the year 2000 only.

The version 1.0.0 of Mantis tracker was discharged in the year 2006. Till then, new updates have been released. In July 2012, the MantisBT association on GitHub turned into the official storehouse for the Project’s source code. Presently, MantisBT 2.5.1 is the newest stable version accessible in the market.


Mantis bug tracking tool is produced in PHP language, and backings databases like PostgreSQL, MS SQL, MySQL, and various programs, yet not constrained to Internet Explorer, Google Chrome, Opera Mozilla Firefox, and Safari. The UI of the Mantis tool is manufactured utilizing CSS and HTML.

This is discharged under the GNU General Public License.

Uses of MantisBT:

  • To track all bugs/issue all through Defect lifecycle.
  • To oversee at release level also.
  • Backings reporting and analytic features.
  • Backings plug-in with other software and IDE to make it more powerful and effective.

What issue does it settle?

MantisBT is a full-featured free bug tracking software that monitors bugs as well as incorporates a user system so different clients can connect and various projects can be tracked.

Standout Features of Mantis Testing Tool:

  • Easy to use and install
  • Backings projects, categories, and sub-projects
  • Different levels of user access
  • Support Changelog
  • Support “My View” page
  • Consist of filter tools and search
  • Graphing and Reporting built-in
  • Support Custom field
  • Provide email notification
  • Adaptable issue work process

Limitation of Mantis Open Source Tool:

  • Just a single screenshot can be attached during the bug report creation process. You can join another to the already created bug report
  • UI isn’t appealing
  • There is no alternative to producing a progress report
  • There is no alternative to track stuff automatically

Issue tracking system deals with the bug adequately, and productively. At last, decreasing time, and endeavors in managing bug history. With appropriate administration of bugs, we can enhance the quality of the work procedure and can stay away from any loopholes during the procedure of testing, and development.

With Mantis defect tracking, one can expect the appropriate use of the asset and to convey the maximum output from them. In this way, you can expect a good Return on Investment.

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Best Practices to Handle Open Source Security Risks

Best Practices to Handle Open Source Security Risks. open source software risksHackers see open source software as an undeniable target as there’s such a lot of data on the most proficient method to misuse them. These given best practices will help keep open source software risks more secure.

However, open source application software is frequently safer than its dominion counterparts; still, it should be patched, hardened and secured down before sending in the enterprise.

Recently, a Forrester Research report pointed out open source’s preeminence in open apps development, noticing that custom code currently often comprises only 10% to 20% of many applications.

Also, over 80% of all cyber attacks target open source software security. The combination of these realities — application security are the top target of cyber attacks, open source is the establishment of the present application code, and conventional open source risk assessment software is ineffectual in recognizing the open source — prompt the end that open source vulnerabilities are one of the greatest open source software risks to application security.

There are no less than a huge number of vulnerabilities detailed each year. Yet, there are a few vulnerabilities in the ongoing past which were featured to be talked about relying on their severity and priorities. There are different components that decide the severity and priorities of an open source software risks, including CVSS score, influenced libraries, and search volumes.

Some of such vulnerabilities are discussed below:

Drown Attack

Although, the CVSS score isn’t high the Drown influencing HTTPS, and in addition different services depending on SSL and TLS, the coverage of security risk implies it constrained its way into third place. This vulnerability influenced just about 33% of all HTTPS open website.

Glibc Vulnerability

It is a standout amongst the most talked about open source software security risks. This vulnerability has influenced different Linux servers, Python, and different web structures like PHP, Rails, and API web services. It utilizes the man-in-the-middle way to help attackers to take control of the user system.

Critical MySQL Database Vulnerability

It influenced each accessible version of Oracle’s MySQL Database, and also its clones MariaDB and PerconaDB. The vulnerability helped attackers to gain complete access to the server by injecting malicious settings into MySQL setup documents.

Zero-Day Linux Kernel Vulnerability

This open source software security vulnerability affected Linux version 3.8 and higher and 66% of all Android gadgets. By the abusing the bug the hackers could pick up root access to the client’s OS.

While there are no insights or reviews that demonstrate whether OSS security or CSS is inalienably more secure, there is some open source software security risks and best practices zones you can examine to decide whether an OSS product will be adequately secure.

Make and implement open source use policies:

Many associations need even fundamental documentation of open source strategies. You should have a single responsible element — either individual or board — managing open source usage, documented policies, and engineer prepared in their duties with regards to open source utilize.

Make and keep up a comprehensive inventory of open source in use:

Inventory all open source components your team uses to create software. An entire open source inventory must incorporate all open source components, the version(s) being used, and download areas for each project being used or being developed. You’ll likewise need to incorporate all conditions — the libraries your code is calling to or potentially the libraries that your conditions are connected to — in your inventory.

Recognize other open source software security concerns:

Failure to follow open source licenses can put associations at huge danger of dispute and compromise of intellectual property. Likewise, the utilization of obsolete or low-quality components can bargain the quality of apps that use them.

Persistently monitor for new risks of using open source software:

With in excess of approx 3,600 new open source vulnerabilities unveiled each year, the activity of following vulnerabilities doesn’t end when applications leave the development. Associations need to constantly monitor for new dangers as long as their applications stay in service.

Additionally, with the expansion in cases of privacy breach, numerous associations consider security testing as a crucial segment of the SDLC. TestOrigen is very much aware of the security challenges and guarantees security testing knowledge across domains. This assists us to be prepared and react to the product necessities without bounds potential ahead of time.

Our devotion towards dynamic site testing and foolproof security testing make us a topmost organization in providing offshore software testing services.

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Endurance Testing means Ability of Software to Long Last

Endurance Testing means Ability of Software to Long Last. endurance testing in performance testingFor any association, one of the top challenges they confront is the trouble in keeping up applications and accomplishing a peak level with high performance and scalability. This is the place; endurance testing in performance testing comes into action.

Endurance testing includes looking at a system while it withstands a tremendous load for a long period of time and estimating the system’s response parameters under such conditions.

Performance testing quality may likewise be tested to ensure that both the outcome and the response times – after a characterized significant lot of nonstop load – are degraded close to a certain specified percentage from their qualities toward the start of the test.

For example, in program testing, a system may perform precisely as expected when tested for one day. In any case, when it is tested for three days, hardware resource issues, for example, a memory deficiency, can make the system crash or work inappropriately.

In the field of software testing, endurance testing in performance testing may include testing the OS and the computer hardware up to or over their maximum value for a long period of time. A few organizations may strength test a software package for up to a year, while additionally applying outer loads, for example, user actions and internet traffic.


What to monitor in Endurance Testing in Performance Testing?

In Endurance Testing following things are tested:

Test memory leakage – Checks are done to confirm if there is any memory leakage in the application, which can cause crashing of the OS or system.

Test connection closure between the layer of the system – If the connection between the layers of the system isn’t shut effectively, it might slow down a few or all modules of the system.

Test database connection close effectively – If the database connection isn’t shut effectively, may result in a system crash.

Test reaction time – System is tested for the reaction time of the system as the application turns out to be less proficient because of the prolonged utilization of the system.

Pros of Endurance Load Testing:

  • It helps in guaranteeing the longevity of the product.
  • It helps in making software strong.

Cons of Endurance Software Performance Testing:

  • It is a time-consuming procedure and isn’t reasonable for a project with strict time constraints.
  • It is mostly done utilizing automation testing tools which require skill in it.

Relying on the above discourse, we can conclude that Endurance Testing is a non-functional testing. It is done to check the execution of a system under maintained use. The real issue that is distinguished during testing is memory leaks present in an application or in a part of the software, which slowly corrupts the reaction time and execution of the system, in the long run prompting a system crash.

As one of the biggest testing company, TestOrigen offers a great deal for when it comes to different types of software testing services. We are here to professionally discover, investigate and resolve systems possibilities that could be imperative to keep up the reputation of your association.

We perform endurance testing with proper and efficient arranging joined by highly trained performance testers who can stick to and make thorough test gets ready for your system.

TestOrigen encourages you to ensure that the application is tested across all technologies and domains as well as we guarantee that the application ends up responsive and more sufficiently dependable to work at all peak level system traffic.

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GST Network Successfully Rolled-out After Having Complete Software Testing

GST Network Successfully Rolled-out After Having Complete Software Testing. gst networkA GST network is the organization technology backbone for launching new indirect tax rule was successfully rolled out after having necessary software trials and testing on July 1, 2018.

Chairman Navin Kumar stated that starting from its launch till now; more than 66 lakh people have enlisted on the GST system portal.

He added that GST network has experienced every single compulsory test and had been opened for new registrations and GST enrollment on June 25 as well as guaranteed everybody that the GST website is working smoothly for now.

The GSTN portal had also begun accepting enrollments from new taxpayers from June 25 even as the procedure of migration of existing taxpayers is already on. Although, the enrollment has additionally begun now for deduction of tax at source e-commerce operators, and GST experts.

The administration has anyway postponed the execution of Tax Deducted at Source and Tax Collected at Source arrangements in the CGST act. Thus, e-commerce organizations won’t need to collect tax at source from their providers for the time being.

Chairman Navin Kumar also stated: “We are completely prepared and every one of the GST software testing tests including Beta testing and User Acceptance Testing has been finished effectively. We are genuinely sure of the system and are expecting a without hiccup progress”.

The GST common portal will empower citizens to meet the GST network compliance requirement like documenting returns and making tax payments.

So, each and every software, app or site need testing for its proper working in the market and its success also depends on it.


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Scale up your site performance with Scalability Testing

Scale up your site performance with Scalability Testing. scalability testing in performance testingWith the changes in need and growing requirement, the system must adjust and work accordingly. Scalability testing in performance testing promises that the system meets the rising need when there is any change in terms of volume and size, influencing the system, to process, or system to work well.

In simple words, scalability testing tools verify the capacity of the process, system, and databases to coordinate the expanding need and guarantee that the application can deal with change in terms of transactions, data, and traffic

Scalability testing in performance testing is maybe the most imperative test you have to keep running on your application before going ahead with deployment because it guarantees that an application can deal with the projected increase in data volume, transaction counts frequency, user traffic, etc.

In this type of website performance test, system behavior is checked by expanding the load by a specific scaling proportion.

It’s a non-functional test approach in which an application’s performance is estimated as far as its capacity to scale up or scale down the number of performance measure attributes or other customer requests.

Scalability Testing Attributes:

  • Reaction Time
  • Throughput
  • Hits every second, Request every second, Transaction every second
  • Performance measurement with various clients
  • Performance measurement under huge load
  • CPU utilization, Memory use while testing in progress
  • System Usage – information sent and received
  • Web server – Request and reaction every second

Need for Scalability Testing in Performance Testing:

It ensures the smooth working of the product application after its move up to effectively meet the rising needs of end clients with no issues. It gives an answer for the inquiries like

Regardless of whether the product can develop and upgrade as per growing necessities?

After the event of an upgrade(s), if the product is working effectively and easily in meeting the client prerequisites and desires.

Regardless of whether any changes in the product may lead to its disappointment or breakdown?

Scalability Testing Process:

Following steps define a general procedure of performing scalability testing in software testing:

  • Define a procedure that can over and again execute a scalability test for the duration of its life cycle.
  • Select the scalability criteria.
  • Select the testing tools to run load tests.
  • Arrange the equipment and the testing prerequisite for scalability testing methodology.
  • Plan the test scenarios.
  • Make and confirm website load test scenarios and visual scripts.
  • Execute and assess the test.
  • Create the required reports.

Scalability Testing VS Load Testing:

Scalability testing centers around the execution of the application at various stages with fluctuating burdens. Load testing, then again, centers around testing under overwhelming burdens and deciding the time when it fails.

TestOrigen makes utilization of open source and business software testing tools to execute execution testing. At a reasonable cost. We offer priority to the customer’s necessities and select performance testing tools following standards relying on that.

Our software testing services are likewise given through customer server and web applications. This enables us to perform load and stress testing on Windows, Linux, and different platforms.

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Business Process Testing Untangling The Testing Procedure

Business Process Testing Untangling The Testing Procedure. business process softwareIn a progressively focused world, organizations need to convey an excellent client service to keep up their competing edge. Since giving this better user experience is connected straightforwardly to the quality of procedures and products, everything relies upon viable and productive business process software testing.

The Business Process Testing’s short form is BPT, and also called as a role-based testing method, which encourages the Subject Matter Experts and QA Testers to work jointly. The accentuation of BPT isn’t on checking a particular vertical.

Rather, it puts your whole system to test – from finding hot leads and driving them down the business pipe to streamlining service conveyance and arrangement, together with revenue management, efficient vendor management, and critical thinking strategies.

Such extensive end-to-end testing centers around key business parameters, with it, you can check the status of your procedures and products from the business side while additionally encountering it from the client’s point of view.

What is Business Process Testing?

Business Process Testing Methodology is the core integration of QTP and QC, where composing the content and making the test flow occurs in QC itself.


Business process software tests are comprised of two sorts of components:

  1. Keyword component is like the keyword perspective of the action on QTP
  2. The scripted component is like a specialist perspective of the action on QTP

Application Area: Business process software testing components can’t specifically get to the QTP assets like Recovery scenario manager, Shared Object Repository, Library, and Functions; it should be done through an interface called Application Area.

Usage of Business Process Testing Framework

Remembering the end goal to actualize the business process management system, we need to follow the given below steps:

  • Making and transferring function libraries and shared object repository
  • Making application area
  • Making the business planning process components
  • Making the Business process test
  • Making a test set and executing

Pros of Business Process Software Testing:

  • Eliminates the requirement for making a different business process automation system
  • Automation testing process winds up organized with the utilization of business components
  • Decreases attempt required for composing and keeping up test automation scripts
  • BPT is autonomous of point by point testing script
  • High reusability with data-driven components
  • Testers don’t require technical skills in business process automation software
  • Manual testers are allowed to eliminate undesirable component without influencing the code

Cons of BPT:

  • It is required to buy an extra license for business process management tools for test scripts
  • BPT Framework can be utilized just when you have Application Lifecycle Management access

As such, business process-based testing guarantees the joint effort between the subject matter specialists of the QA office and the test automation engineers which work in the circle of express-testing.

With the presentation of TestOrigen’s business process software testing, you can get a greater amount of profitability into your test teams and a higher level of quality to your completed applications.

Additionally, it is a consistent procedure and secures your past investments and conveys an aggressive ROI. We assist organizations with innovating quicker, bring down technology risk, decrease costs, enhance quality, and profoundly understand their real end-to-end procedures.

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AI Assisting in Automating the Game Testing Process

AI Assisting in Automating the Game Testing Process. game testingWe should begin by examining somewhat about game testing generally. Testing video game implies guaranteeing that it is running appropriately; it meets its every single particular need and gives incredible user experience to gamers.

This may sound troublesome – particularly when there are bazillion distinctive gadget setups where the game must run well. In the case, you consider that huge segment of Google Play and App Store incomes are produced by mobile games, there is a definite need to automate as many game components as could be expected under the circumstances.

Video games testing could be as good as playing a game. In any case, it isn’t the situation inevitably. Testing a game is somewhat not quite the same as traditional software testing; the same number of the practices can’t be connected to it. In addition, it is hard for QA game tester to automate the game testing procedure.

Today, unit testing and a couple of other great practices help in enhancing the quality of a product application. But, it’s uncommon to see such methodologies embraced by testers. It is predominantly a direct result of the functionality of the game that is integrated and reliance of the rendering procedure on the game mechanics. Also, when received, it frequently ends up being unreliable, time-consuming and unpredictable

The way to successful game automation testing lies in playing the game as a real client. This should be possible by copying real clients by making AI bots. It can help in executing various tasks and guarantees that everything is working fine.

All things considered, obviously, AI test bots are a long way from top human execution; nonetheless, they should do fine in saving loads of man-hours of testing. This resembles making any non-player character one of the fundamental characters. Such arrangements have a tendency to demonstrate profitably, but, have a few difficulties and traps.

Here are a couple of illustrations:

Automated AI’s are extraordinary for such perspectives as character creation and other potentially scriptable UI tests:

Thusly expected behavior is tested in quick, productive behavior with a minor piece of arranged irregularity. Beyond any doubt, characters end up looking somewhat out of control, however, rest assured– every single possible choice have been gone for and checked. Also, bunches of bugs are gotten at this phase too with remarkable speed.

Strangely acting players are awesome methods for testing:

AI bot that circles, shoots at objects, hops, swims or does whatever else random activities are an extraordinary test of physics in the game and decides infrastructure issues.

Server infrastructure:

This is somewhat off subject yet is all things considered an awesome place for automation if different exchanges are being reenacted. This is an incredible mean regarding both execution and security.

At the point when AI in test automation impossible?

Non-Player Character interaction and Actual combat:

You can automate dialog option testing as far as whether all lines are being open and envisioned accurately. But, AI testing behavior is uncertain and can’t legitimize or confirm something beyond those simple activities.

This is only the beginning of the AI in games testing platform. The AI game testing will continue extending the core technologies for finding hard-to-track bugs, load testing servers and make UI/UX always customized – and fun.

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What is the Role of QA in Tech Support?

What is the Role of QA in Tech Support. role of quality assuranceThe role of quality assurance has evolved so many times like any other territories of SDLC. With the headway in innovations, the degree and size of the projects continue changing so does the role of quality assurance.

Quality assurance testing serves the need to increase the value of the business by assuring a bug-free product. Yet, the word ‘QA’ isn’t bound to the software product business.

Today, the client benefit activities hurried to keep the client fulfilled and happy. The QA system can contrast what has been guaranteed with the client’s desire to what has been really delivered.

If we discuss client benefit including innovation, we can see that technical support has a vital part in every single application. We regularly confront troubles while utilizing an application every once in a while.

For instance, while utilizing Facebook, you may need to hide your profile and you probably won’t know how doing it. This reaches the customer support through the phone or submits the inquiry on the form.

Presently, the part of customer support begins, as they initially examine the client’s concern and understand the issue at the earliest time. The severity of the bug may change relying on the circumstance. Some of the time, the issue doesn’t get settled quickly. In such cases, the clients are requested to pause while an issue ticket is made of the related issue and allocated to the technical support.


Nowadays, the tech support begins dealing with a number of software QA tools as indicated by the application. In the first place, the technical support official login to the device to check the number of tickets relegated to them on that day. At that point, they pick a high need ticket and start working on it subsequent to looking into the comments from both the customer support and client.

At that point, they attempt to make a QA software testing condition and log a ticket/bug in a particular device, as Jira, Word, Excel, and so forth, if successful! The official at that point runs scripts to find the purpose of failures, and guarantees there are no extra issues. This is again remarked in the ticket that the issue has been recognized.

From that point, the issues/bugs are passed on to the developers for fixing. Developers read the comments and fix the issue and put their remarks. At long last, the technical support official crosschecks the testing condition to guarantee there are no issues at all. Relying on the circumstance, they again log their comment; unresolved or resolved. If it is fixed, at that point the ticket is closed. But, of the issue/bug endures, it is again re-opened with comments.

The QA role is ending up more imperative and appreciating a larger amount of discernment in the association. At a certain point, individuals would state it was a vital evil like an auditor. Presently people are beginning to take a look at it as QA role that really can achieve noteworthy advantages, helping associations make better products and guaranteeing there are fewer bugs upon rollout.

That is the role of quality assurance in Tech Support.

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